Prime Storage

I came in looking for a storage unit today and Raynell was super helpful and friendly. She walked me through everything, showed me the exact unit and had me in and out in 30 minutes. Their pricing is much more affordable than the big name storage units but still with security, gate access and a clean space. Be sure to check out Prime Storage on E. Butler Road for your storing needs!

Staff here are exceptionally helpful and kind. I rented two units for 14 months and had no issues at all. Anytime I had questions, it was easy to reach a person, and I was able to get assistance right away. I highly recommend the Butler Rd location.

The staff was excellent, especially the manager; she went out of her way numerous times to try and help. The problem is the property is old, with a tough parking lot. If you pull in to work in your unit and someone comes behind you, they either have to wait or you have to move. I had to move 3 times in 45 minutes. There is enough for two lanes, but they’ve decided to rent out spaces for boats, business trucks, etc., at the cost of customer convenience. The units themselves are old and very hard to open. You need strength to open some of them. I need to get to my units daily to access my items. After the ice storm, I was unable to get into my units for almost 3 days due to the huge amounts of ice 3-4 feet in front of all the doors. The ice only affected the left side of the building. When I asked the staff what the plan was to remove the ice so I could enter my units, they said they were only shipped 1 bag of salt and it was gone. So not only was the parking lot dangerous 2-3 days post-storm, the plan was to just wait for it to melt. I left a message of my concern for the safety of the parking but received no response. Finally, given the immense amount of storage units in the vicinity, you’d think with a property as inconvenient as this one is with ingress and egress issues and old doors that are heavy to open, they would keep the rates adjusted for the experience you're receiving. I was there less than 7 months, and the rates were increased twice. That’s ridiculous. The comment made was “we adjust rents based on local market.” That’s fine, but your facility has needs to be comparable, and this one is far from comparable to market. If it wasn’t for the staff I would have been gone after 30 days. There’s plenty of convenient storage business’s that are comparable or lower priced than the Prime Storage on Butler Road.