Public Storage

Milka was extremely kind and always very helpful. She consistently cooperated with us throughout the process. Today, we cleared out all three of our storage units, and our experience with her was excellent. Thank you, Milka, and best of luck!

Just moved in, can't wait to move out! There are no carts available. The only one that's on the property is locked up. There appears to be minimal security on this place—only the driveway gate and a couple of cameras that may or may not work—so don't wanna come here at night. Definitely wouldn't want extended hours here. But most importantly, the staff are super rude. Arrived mid morning and couldn't get the door up that goes to the inside storage facilities. Even scraped my fingers trying to get the latch open. Went to get the property manager and was made to wait for several minutes while she went to do who knows what. There were no other customers on the property. She got the latch open, but didn't say anything just walked away before I could even get out of my vehicle. I would've thanked her for her help, but she walked away without even letting me know she had opened the latch. At first I thought maybe she was going to get tools but then I realized the bolt was moved. I came back this evening after dark and a car turns into the driveway in front of me but the pulls off to the side until I go past. Then this car pulls behind me at the gate, which is super sketchy, so that I have to open up the gate. I use the app to open the gate, but I don't want to let some unknown vehicle in after me. Especially one that’s acting very suspicious. It's a deserted place and I'm concerned about my safety. Turns out it's the same employee. She comes up and identifies herself (the vehicle is not marked and she’s wearing a winter coat so I don’t see her lapel insignia right away but as soon as I realize it’s an employee, I move forward so she can get in. No problem as long as I know it’s an employee. This is also after office hours are long over so it being an employee is not who I’m expecting). But she then comes and asked my unit number to put in a complaint for me because I wouldn't let her in the gate. I did as soon as I realized she was an employee, but I'm sorry I don't want to let somebody I don't know into the property behind me without their own access code. That's a safety issue. All the other Public Storage say don't open the doors for others, don’t let other people in—and this employee is upset because I don't wanna let some unknown car in behind me. Any complaint on me is unfounded, but I'm already going to look for a new place to rent. Also, the latch only fit a specific size of locks and I don't know if they'll let me trade for the locks I already have that have worked for every other Public Storage unit.

This company is controlled by a computerized system. I was transferring from a larger unit to a smaller unit but had to cancel the larger one and then make a new reservation for the smaller one. The computerized system randomly assigned me a unit far away in another building when there was the same size unit in the same building. Their "customer service" reps could do nothing to change the location of my new unit. The on-site office did their best to help me but couldn't override the corporate system. I spent extra money for the move because it was in another building. Also spent lots of time on the phone trying to resolve the issue which turned out to be impossible to do. I would never use this company again!