Public Storage

Today I had a pleasure meeting one Miss Jennifer Reed an employee of the public storage facility located on Bryn Mawr drive. Upon entering the facility I was greeted with a friendly hello a big smile and an offer of help. I found Jennifer Reed professional friendly attentive and accommodating. Cancel all of my questions courteously, professionally and knowledgeably. Her attention to detail was remarkable. Hey demeanor made the rental process an absolute pleasure. And I left the facility feeling assured that my belongings would be in good hands. Thank you Jennifer for helping me. I truly appreciate you efforts and will not soon forget your dedication. Five stars without question. And I will recommend your facility to all my friends, family and anyone else who might need your services. Kudos to you and to the Public Storage corporation for employing people like you!!!

I signed up with Extra Space Storage after being offered a $58/month promotional rate if you purchased online vs in-store. Just three months later, my rate suddenly increased to $94/month. What’s frustrating is that no one clearly explained that the price would increase so quickly. The customer service representative never mentioned that the promotional rate would be available for only a short time or that the company frequently adjusts prices after move-in. When I questioned the increase, I was told that their month-to-month contracts allow them to change pricing at any time based on facility demand. While this may be buried in the contract language, it feels misleading because the initial sales pitch emphasized the $58 rate without explaining how quickly it could change. Had this been clearly disclosed, I would have chosen a different storage company with more stable pricing. Instead, it feels like a bait-and-switch tactic designed to get customers in the door and then raise the rate shortly after. If you're considering renting here, read the fine print carefully and expect your rate to increase. The facility itself may be fine, when the elevator is working, otherwise, you’ll be dragging your items up stairs. That’s frustrating at the current rate but at $94, absolutely not! The pricing model feels like a trap rather than transparent customer service.

Access to the building has become increasingly unsafe. The roadway, which is maintained by Public Storage, is not being properly managed or enforced for parking. Large vehicles and trailers are frequently left blocking the road, reducing it to a single lane, and recent snow has made the situation worse by trapping those vehicles in place. In addition, large items are being discarded in the surrounding woods and even into the roadway itself. Overall, the lack of maintenance and enforcement has created a hazardous and unacceptable access situation. There is no contact information listed on the website. I do not recommend using this Public Storage. Update, there seems to be progress on this issue as poles are going in to what I assume are no parking signs on the roadway. Public Storage is claiming they don't own or maintain the access road, but yet progress is being made.