Public Storage

Paula and Tabbi were extremely happy to help me! There was a mix up with my reservation and Paula fixed it with no problem and she and Tabbi were patient and very kind! My experience was so pleasant and I would highly recommend the Ridgely location. They were awesome!

ZERO STAR!!!!!! I’ve only rented for 2 months absolutely nightmare… something is always broken in this facility to be new, trash left everywhere /furniture let abandoned multiple times … never any equipment available to move in/out items… currently 1 working elevator FOR PAYING customer mind you it’s 4story building… PAULA (the manager) customer service is horrible, she doesn’t care for customers (don’t expect any kind of assistance or break she there for a check PERIOD). Fraudulent fee increase, I went from $52 to $100 was told they can increase at anytime … like what ??? After 1 month?! … also LATE FEE charges is the biggest SCAM never charged my card but charged a whopping $204! Which I paid… DO NOT RENT AT THIS PARTICULAR SITE ITS RAN POORLY. Never had this experience at the Russell location across the street.

I, saw rodents running around. So, I, put glue traps down. After, I, reported the problem to management. She, informed me they don't recommend glue traps because they are inhumane, but rodents running around is inhumane to me too. I, put glue traps down and less than 12 hours later caught my first one. This place used to be nice. Have been renting units for a few years. I'm sorry to see such a decline in the upkeep. The gate to the door has been broken for the last 2 weeks as well. I, have pictures to show as well