Public Storage

Thank You, Jennifer Stone. Your customer service skills and friendly demeanor made my day and future more affordable from moving from pac rat storage to public storage. 😀 I wanted to leave another review, however the site doesn't make that possible. So, I figured i would edit this one to add that every encounter I've had with Jennifer has been extremely helpful. Thank you so much. Your company is lucky to have her as an employee.

I got a large unit (10×30) 4 months ago at the Blue Springs location. This month with no notice or explanation my bill went up about 33% or $104. My unit was not an introductory offer, the price was the real price!! I called to find out whats going on with this and they basically said they raised it BECAUSE THEY CAN, based on section 2, 2.2 of the contract, in legal terms and of course wasnt discussed or VERBALLY disclosed up front!! This is not ethical business practice! This is predatory in my opinion! Im sure they assumed that i wouldnt pay or would be stuck there since its the dead of winter and its a very large unit! Now i have to shop for a BETTER place for my storage and pay more money and get more movers and another moving truck and do this all again in freezing temperatures! Thanks for NOTHING PUBLIC STORAGE! YOU ARE UNBELIEVABLE!! FYI: DONT DO AUTO PAY I PROBABLY WOULDNT HAVE CAUGHT THIS SO QUICKLY IF I HAD, OR IT MAY HAVE CAUSED A PROBLEM WITH MY ACCOUNT OR BUDGETING!! *I also got a smaller unit in insependence mo which i will review separately.

My partner was calling to rent a unit and received the best service we could have honestly asked for. Chris was incredibly helpful, answered all of our questions and even stayed a little later to answer the questions and show us how to use the codes and everything. We definitely will use them again!