Public Storage

We had a short-term emergency for a storage space near our home in White Center. The team at Public Storage in Burien made it easy and smooth. And when it came time to move out, we left the lock in the box there and before we could call to confirm we were moved out, Amy from the office called us! She is super nice and helpful as was the whole team there. We will definitely use them again if the need arises.

Was here for one year. Okay experience not great. They have some room for improvement. Just to clarify a little bit to be fair. One of the biggest things I didn't like was the fact that the door to my rental was on a hill which made me struggle. And second was the app a lot of times I had to get out of the vehicle to punch in the code instead of using the unlock access on the app. There was hardly ever a time when someone was physically in the office. You had to call and leave a message sometimes they didn't get back to you for a day or two. Also I wanted to upgrade to a larger drive-up access unit, and was told that I would have to pay another admin fee and pay for the locks, and they would refund my lock money back later if I didn't need them which doesn't make sense. Thank you for the year of service and good luck!

This place completely ruined our Christmas. Management forgot to remove the storage/manager lock that should of been removed A WEEK AGO and then changed my lock without informing me. Because of this, I was unable to access my unit to get my son‘s birth certificate that was needed for our trip. There is never a manager there. Nobody ever picks up the phone unless you leave five voicemails. I had to go talk to another employee at the location down the road. This has caused a lot of unnecessary stress during the holidays and showed a serious lack of responsibility and communication. I am extremely disappointed i will say this Gilbert for being caught in the middle as a new employee was the only thing that went right but would not recommend this place to others.