Public Storage

Raised the price of my unit and absolutely devastated my belongings. I haven’t been to my unit in a few months. I come in to get ready to move out and there are signs saying “hard hat area” and “roof replacement cover belongings” It would’ve been nice to know they were replacing the roof over my unit and did absolutely nothing to protect my belongings. I have never had an experience like this before. You trust a place like this to protect your things, and they raise the rates and drop the roof on you. ***Update. Lady at the front desk told me “it’s not our fault you don’t pay attention to emails” One email supposedly was sent out to warn people to cover their belongings with plastic. This material has fiberglass in it. My hands are tore up from removing my belongings. No phone calls or messages in the app were sent out. Just a mystery email to get hidden in peoples junk inboxes while they drop hazardous materials all over the items they’re supposed to be storing safely. I can’t believe how rude the lady at the desk was. Probably not the first complaint she’s had to deal with. PSA there is still construction going on so more units to be ruined in the near future.

⭐️ 1 star — and that’s generous. If you’re thinking about storing your stuff at Public Storage, don’t. Run. Sprint. Catapult yourself elsewhere. Because apparently “climate control” here means your belongings will be decorated with construction debris, literal chunks of concrete, wet sludge, dust, and god knows what else. We walked into our unit today and it looked like a bomb went off. Every single box, bin, suitcase, even a pair of shoes — covered. Crusted. Ruined. Water damage, dirt, rocks, chunks of ceiling… all of it. And the wildest part? Public Storage’s idea of “notifying” customers about active construction directly above the units was one email. One. Singular. Email. And guess where it went? Spam. No text. No call. No follow-up. Nothing. And before anyone tries to blame us for “not protecting our items,” explain to me how wrapping my stuff in plastic would have stopped literal rocks from falling through the metal mesh ceiling they intentionally built in. Plastic wrap is not stopping gravel from raining down, Karen. Be serious. Also: PUBLIC STORAGE… you knew debris would fall. You knew water would leak. You knew dust and concrete and whatever else would go EVERYWHERE because your units have OPEN. MESH. TOPS. Why didn’t YOU cover the tops? Put tarps? Lay boards? Block off the construction zone? Anything other than “lol hope your belongings survive, here’s an email good luck!” What were we supposed to do if we didn’t live nearby? Teleport? Manifest into the unit spiritually?? All of this while charging upwards $200+ a month for a “secure,” “protected,” “climate-controlled” unit. Absolute joke. I feel like you can afford some sheets of plywood. Everything we own is coated in debris. Some things are destroyed. Some things are going to take hours to clean. This is a complete failure of communication, responsibility, and basic human consideration. Do not store your stuff here unless you’re cool with it being treated like it lives under a collapsing bridge.

No emails ever sent out or phone calls to “cover out belongings “ it was only a note on the door which most of us don’t visit everyday. they could have easily layed plastic over the fence on top to avoid this. We are devastated at the amount of damage and garbage in our belongings. We were paying 80$ a month initially. Now 161. In two years !!!! Bathrooms are always locked because she “doesn’t like to clean them” and it’s a terrible overall experience. I highly suggest finding somewhere else.