Public Storage

23010 Highway 99, Edmonds WA 98026 HORRIBLE - Avoid this location like the Plague We have had an indoor storage unit here for about 15 months. Not only have they raised the rent from $56 to $91 a month in that short period of time (advertised now for $34!) - these units are NOT SECURE, and they do not do any of the vital maintenance needed to keep it that way. It’s cold and not heated either, when it should be climate controlled. We have encountered (clearly) suspicious people entering the supposedly locked and attended property, and going into the supposedly locked & key coded building that our unit was in. Others have had their units broken into because of this! For the last 6 months, the sole elevator has been Out of Service, meaning that we have had to not only hand carry heavy items up and down the stairs - but the door to the stairs is always open, since it is the only access to the second floor. No key pad, nothing. Just a perpetually unlocked door. Trying to contact Public Storage about these issues has been a joke too. Their chat on their website conveniently encounters a problem every time I try to use it, and when trying to call - the agents just “take note” of the problems. We are moving out because of this, and it has taken us triple the time to do so that it should because of the perpetually broken elevator, and it‘s a back breaking job to carry a 5’ x 10’ unit worth of stuff down the stairs at our age. Several others having to haul awkward heavy boxes that we have passed in the stairwell have expressed the same frustration with this place. There are better storage facilities out there than this who won’t raise your rents arbitrarily for grossly subpar service.

This place is an absolute racket. Elevator has been broken for 4-5 months. Manager was nice and reduced my rent for like a month when I called but I’m paying for 100% of what was advertised and the owner is a slum lord. Elevator doesn’t work so they tape the locked emergency stair door open for 2nd floor access. So that makes it unsecured storage with no elevator and they doubled my rent within a year - and tried to raise it again recently. Website says “lock in price” and when I called they literally said there is no such thing as “lock in” price and it all just goes through an algorithm. They send me a “how was your visit” email every time I go and I tell them all this and ask for a call or email and they’ve never responded. They also literally closed the front office and it is just an electronic kiosk that just makes a video call to a call center. So they are just printing money with barely any labor now and still can’t fix the stupid elevator. Capitalism at its finest. Buy up all the storage companies in town then just absolutely crap on all their customers. If I get a “sorry you had a negative experience. Tell us how we can make your experience better” automated message to this, that’ll wrap up this whole experience with a nice bow.

everything was fine until their elevator broke. it's been broken for at least 3 weeks, and my unit is on the second floor and not accessible without the elevator, so basically they have my stuff and I can't get to it but still have to keep paying rent. it feels like my stuff is being held hostage at this point 😭