Public Storage

* * T h i s P o s t i s L o n g O v e r d u e * * On 02/16/26 Qiara, provided a Friendly Smile and Greeting with an Upbeat Attitude and an Eagerness to be of Service while working the Front Desk. I introduced myself to Qiara and presented her with a unique situation, one which she had no obligation to even entertain nor assist me with. . . One that I am certain most in her position would simply reply with a lazy " I am sorry, but I cant help you". . . However, Qiara , was attentive, patient and companionate and took note of the situation I was presenting to her, as i was a bit emotional, grateful and hopeful for his demeanor and genuine concern to assist me. I explained to her that I have been in custody of some property of a dear friend who has since passed, sadly, due to him taking his own life. . . and that I unfortunately, may be facing foreclosure, and that I wanted to insure that his property was returned securely to his family where it belongs... But that I had lost all contact with them and all that I could recall is at onetime they had or have a storage unit with Public Storage Farmington Hills and that I would be extremely grateful if I could get back in touch with them. Qiara took my information, took what info I had on the family... (which was fragmented), researched their records, made contact with the family, conveyed my message to them... received their permission to inform me of the families protocols established with Qiara for me to be able to safely return their loved ones property back them where it belongs. Qiara, then followed up with me, leaving me a friendly energetic voicemail approx. 2 hrs. later from my initial . . . "well, here goes nothing"... approach... when I first walked into introduce myself to Qiara. T H A N K Y O U Q I A R A ! ! ! I know this review is lengthy and painfully detailed, yet so where Qiara's efforts... and lets face it, if this were an unkind review or complaint many would not take issue with its length and harsh comments. I believe firmly, if we would stop to issue a complaint about someone. . . We owe them the same time, energy and paise of a T H A N K Y O U ! ! ! T H A N K Y O U Q I A R A ! ! ! Thank you, and Stay well.. Brian Williams

The manager at this location was so amazing and nice. She really helped me figure out my lock situation and made everything really smooth. She went above and beyond for my situation. I wish all establishments had a manager that is this helpful and kind!

I would not recommend this place. No one answers the phone when you try and call. The only option is to leave a voicemail and it usually takes a few days for them to call back. My rate was hiked up by $40 within a few months of first renting my unit. It wasn't like there was an introductory price that raises after a set amount of time either. I called to ask what was going on and they just said every now and then they check prices around the country and raise theirs to more align with pricing at competitors. The kiosk in the building doesnt work either. Between not answering the phone and not being able to self serve at the kiosk they pretty much leave you hanging if you have any questions or need any help. I was really disappointed with the service and the rapid price hike. I would never rent from this place again.