Public Storage

recently visited Public Storage and had an excellent experience. The service was amazing, and the staff was very welcoming and professional. In particular, I would like to commend Kleenex at the reception she was incredibly helpful, courteous, and made the entire process smooth and stress-free. Her customer service truly stood out and made my visit a great one. Highly recommend this location!

I had an excellent experience at Public Storage in Hillside, NJ, thanks to Bernice. After making an online reservation for an outdoor storage space, Bernice promptly reached out from the facility to ensure I had exactly what I needed. She was extremely helpful and efficient, quickly booking my storage space over the phone and getting everything set up seamlessly. When I arrived at the facility, Bernice took the time to give me a full tour and made sure I had all the necessary information. She also assisted me with setting up the app for easy access, ensuring the entire process was smooth and stress-free. Bernice’s service was truly phenomenal; professional, attentive, and customer-focused. She made the entire experience simple and straightforward, exactly how it should be. I genuinely appreciate her outstanding support and highly recommend this location because of her five-star service.

I recently won a storage unit auction at this Hillside Public Storage. Once I won I realized I was going to need more time to clean it out so I decided to rent a space at the unit. I have rented many storage spaces in my time but I did not expect the customer service that I received at this branch. From the first day I spoke with Angie she was very polite and very helpful. The day I won I had to get to the storage unit before they shut. I had some issues with my car on the way there and I did not think I was going to make it, but I spoke with Angie, explained the situation and said I would get there as soon as possible. All she asked was that I call and keep in touch if she knew when I was coming. I did throughout the trip I ended up being 15 minutes late they should have already shot but Angie stayed helped me get everything set up to go and the extra time needed to show me my unit and make sure I had everything I needed. She could have just left even though I made the long drive but she didn't. I've been renting storage units for about 30 years and I've never had someone go so far out of their way to help. Usually I receive a lot of attitude or they won't help in any situations. So this was very unexpected. As I started to unload this unit, it was extremely loaded with everything and anything. I never seen such a mess. Couple days in I realized I was not going to be done in time so I figured I'd go talk to Angie. Before I could get to the office she came to me and she told me, before I even asked that it would be okay if it took me a few extra days to get it cleaned and that she would work with me as long as I kept in touch with her. As we continued to clean for the next couple days we kept in touch and every time she was very helpful and extended my time. One of the days I drove all the way there (40 minute drive), got to the jnit door and it was locked and I thought, "Oh my time is up," but Angie went and unlock the unit and worked it out with me to be able to take over the unit for the month so that I could finish getting everything out. She worked it out so that I could have that unit specifically at a good price. She could have charged me for the extra day she gave me, but she did not. Her only concern was helping me as a customer to make sure that I had everything I needed. At one point, she even wished that she could help me move as she felt bad for me. Ufortunately, she could not. She continued to check in every day making sure I had everything I needed. She's such a pleasant caring person, very knowledgeable in her position to be able to allow me to take over that unit. I've asked storage places before if it's possible that I just take over the unit that I bought. They said it was not possible, even though it is. Angie did even question it, she knew exactly what to do. Angie saved me so much time and effort in moving everything around and making it work. Thanks to her I was able to get everything fixed without being pressured to close the unit. If I had a business where I could employ her, I would truly love having an employee like her. I hope Public Storage appreciates having someone that has the knowledge, compassion and work ethic as she does.