Public Storage

1 star is generous. After 4 months of paying $169 a month for a 10x15 unit the price was increased to $243. I had called and left voicemails several times several days because that’s all their automated system lets you do. Never get a call back. Then I get charged $247.50 and can show it came out of my bank and yet it’s still saying I missed payment. I finally get on a text chat with an agent where they confirm it’s not a fixed rate and they can charge however much they want and that the “best thing” I can do is contact my bank and make sure I have money in my account and resubmit payment BUT THEY ALREADY CHANGED ME!! Rather than listening to what I was saying the agent basically said I can’t help you and ended the chat. I will be moving my stuff out. This is the worst storage facility I have ever dealt with.

fantastic experience at Public Storage in Lehi. Talked to Hayden, who was very helpful and took all the time I needed to answer my questions... price was comperable but the customer service put me over the edge. I will rent here from now on!

I have an update: I contacted PS & Spoke with Abby- she was a great listener andand immediately went into problem solving mode. Thanks again Abby for your AMAZING customer service! She definitely deserves a huge promotion🌟🙌🏼 I wish I could give public storage ZERO STARS! I’ve been renting a small space 8x10 for less than a year and the rent has DOUBLED 100%?!?!?! I’m now paying almost $200 a month for a tiny space! BEWARE!! Stay away & Rent somewhere else!! CRAZY HIGH PRICES!!!