Public Storage

I’ve been working with this location for the last two years and will say the staff is very attentive and helpful. This week our team lost the padlock and didn’t notice. Staff was quick to secure it with their own lock and called us to let us know. Came in today to be helped by Ashley and was really impressed with her kindness and all the information (I had a lot of questions). (Thanks Ashley!). Highly recommend. Also, the eucalyptus trees around the facility make for a nice experience worth mentioning.

I had the worst customer experience I have ever encountered at any Public Storage. I arrived at 9:15 AM. The gate was closed and the posted phone number did not work. There was no staff on site, and no sign explaining when the manager would arrive. I had to contact Public Storage headquarters to learn that the manager would be there about 10 minutes later. While I was waiting, the automatic gate closed behind my car, locking it inside while I remained outside. When the manager finally arrived, instead of offering assistance or even basic courtesy, she immediately confronted me with an aggressive tone asking why I had parked inside. I explained that I am a Public Storage customer at other locations and simply made a small mistake while waiting for help. However, she refused to help, refused to open the gate, and repeatedly told me I “should not go into the parking lot,” using the word “trespass” in an inappropriate and unprofessional way. At no point did she attempt to understand the situation or provide any support. She simply dismissed me and told me to “come back later,” leaving me outside in the cold with no place to sit. This was shocking, disrespectful, and completely unacceptable behavior from someone representing Public Storage. Instead of solving an easy problem, she chose to blame, intimidate, and refuse assistance to a potential customer. Public Storage lost my trust today solely because of this manager’s conduct. I expect this incident to be reviewed by district management.

Carina was super helpful! Storage facility is super clean and I've never seen any bugs which is super important to me!