Public Storage

Charles Guidry was awesome as always. I definitely will refer more customers here. The storage units are all climate control and efficient. Customer service is on point and I love the fact that nothing is left in the dark they explain detail by detail and help you get the best deal for your storage and your wallet. 😂

I am going to be honest they do not deserve even a one-star rating. Let's start off with how everything seemed fine at the beginning. I got the online locked in price of 130 give or take for a 10 x 15. After several months they tagged on an extra 20 to bump it up to 150. Alright fine I get it. They did tag on another 50 or so which brought everything up to 230. It stayed there for about a year I believe until only 2 months ago when I was charged 273. I did not get notice email, no reason, or anything about this sudden increases. That is only part of the reason. Since day one at this place there has been something broken or wrong. Gate not opening, system breach, doors broken, and the lights in the hallways not turning on. Like what the hell are you doing with the nearly 300 a month you're charging me for because it's clearly not keeping the place going. Like anyone can just walk in and steal peoples belongs because the doors are slightly open and won't close. Don't get me started on the actual employees because they are horrible. You cannot get a hold of them for any reason. When my code was not working one time I called and called for hours with no answer. Another time my app was not opening the gate and a employee was standing outside speaking with someone. I kindly waited for him to be done so I could inform him about it, but he just brushed me off talking about he can't give me a code and to use my own. First of I was going to punch it in I am not dumb. I was only wanting to inform him of it in case someone hadn't already. Red Flag there. Same day same employee. I was at my storage unit looking for something, so I moved things out and they were in the hallway in front of my unit. This employee came around talking about we can't do that. I told him whatever, because yet I was upset with him. So, he went on to threaten me with kicking us out. Like excuse me. I went on to tell him about how he treated up and still he was cutting me off and would not listen to me when I was trying to explain to him, I was not asking him for anything I was just trying to inform him about the app not working with the gate. I asked for the managers number, and he said he was the manager. Like what!!! and this is how you act to your paying customers. I then asked for corporate or aera manger, whoever was above him. He said he can't give out that number I could only speak with him. Red Flag! In what company do you deny your customers the right to call someone above you so might they express their concerns? My sister said something around that time which he said he heard and not only threaten to evict us but to tag on an extra 100 to our bill for the month. They also do not keep the place clean at all. I have seen roach eggs and stuff in the unit. So, there is that issue. So yea it's safe to say I am not happy with this place. You would think they were good with all the reviews and given they have so many around town. Not to mention are rather well known. So, no I would not store my belonging with them ever again nor would I recommend them to others.

Do not rent a storage unit here found so many tiny roaches in my items! After renting for two years with the previous owners and come to find roaches in my storage unit! Ridiculous!