SmartStop Self Storage

RATS RATS RATS—-Only giving one star because it will not let me put a review unless a star is given. I did a review the other day and not sure why it’s still under review. Anyhow district manager needs to do better. I had dead rats inside my storage, rat urine and poop everywhere. I had to hire help to clean storage, move all my belongings. Apparently there was another storage a few units from me with roaches, rats and etc and was never told about it and given an option to live storages. Yet payment was made. Been there maybe 3 months and was not able to get into the unit because of a mistake (not my mistake)took a whole month to get the situation handled and credited because the district manager took forever to get back with me. Now this!!!!!!! I had to move out of my storage and move into another one and still pay for the move when this is their units. Unfortunately our house isn’t ready for us to move storages and especially since I have more than one unit at this facility. I could care less about the $500 the insurance gives because of rodents I care about everything I had to throw away. I also did contact the health dept. we had to spend money for help, to clean all our stuff and get rid of lots. Andrea was amazing and has always been but the district manager is ridiculous! DO BETTER DISTRICT MANAGER- here are a few pictures for reference..

Andrea was a huge help during a stressful time. Excellent customer service, a great price, and outstanding support throughout the process. Very satisfied with my experience—thank you for all the help!

This place is extremely unprofessional, we were assured there would be someone there so we could sign our lease. We went in at 10:30 no one was there, we called at 10:45 no answer, went again around 11:15, called again around 11:35 and went again around noon. We didn't get an answer as to what was going on until about 5 minutes ago, it's now 1 o'clock. Don't waste your time with this joke of a business.