Public Storage

Well, Cary (sp?) at the facility was fantastic five stars), but the representative I talked to didn’t reserve the correct unit - even after I asked twice that the unit could accommodate a car. Both times he assured me it would. Nope. I had to get a new exterior unit, and it’s ending up costing me at least $60 more. Not great attention to detail on the intake.

What a racket at this location on Wilson Ave. in St. Louis. I moved stuff in from out of state due to a sick parent in January 2025. The rate was $79 a month for a 10x15 unit. In June of 2025 the price went to $104 a month. In December of 2025 my unit increased to $134 a month. So I made the decision that I was going to empty my unit and be done with Public Storage, the problem is the elevator closest to my unit, which is on the 3rd floor, is frequently out of order making it increasingly difficult and inconvenient to move my belongings out. Two out of the last three times I had someone with me to help get belongings out, the elevator was out of order. The closest elevator then is at another entrance and I literally have to bring belongings across the entire building if I want to move them. I can't get out of this location and Public Storage quick enough!!! My price almost doubled in less than a year and it's difficult to get my stuff out. Also, EVERY time I go to the office to discuss my concerns, it is locked and no one is working. This has been a horrible experience and I regret choosing this company and location.

Bought a locker . I get there two hrs later finally got some one in the office. I paid it . Made a load out of it. Come back next day . My lock was cut off and a different lock was put on it. They don't know what happened to my lock . So I had to wait to have that lock cut off. But I was good. Clean it out .