Public Storage

Thank you, Nene! I’ve been a client of this Public Storage facility (875 E. Arques Ave.) for many years. That says something right away! They’re close by, they’ve had the storage I needed, the building is always clean, and staff members have been friendly and helpful. But 3 days ago, I wanted to add to the amount of storage I had while remaining in the same building. Using the website, I was pleased to find that the type of unit I needed was available at a price I could manage. Given that vacant units can be snapped up in a flash by other renters, I knew I needed to act quickly. So, late that evening, I created a reservation request (i.e., a “hold”). In principle, I could have completed my rental over the web, but because there were a few details important to me that website information didn’t resolve, I figured I’d have to meet with a facility manager in person. Wouldn’t you know, by 10 AM the next morning, I received a call from Nene, one of the facility managers, responding to my request. Over the phone, we quickly confirmed that we were on the same wavelength, and just like that, I had an appointment with Nene at 11 AM the same day! Nene showed me all the available storage units that met my requirements, and patiently discussed all of my concerns. I can be pretty picky, so I appreciated that Nene was not only friendly and helpful, but efficient and well informed. I was finished within a few minutes and walked out with my new rental completed and new keys in my hand—a happy camper.

Thank you so much for your help Destiny! Moving back from Sacramento and worried about all my belongings. And hoping I would get a good storage spot. Really made me comfortable and very clean

Nene made renting a storage unit quick and painless. She gave me a couple of different options for the size I wanted, and then explained how the billing would work. Easy peasy.