Sabino Canyon Self Storage

Terrible customer service. We moved from out of town to Tucson and reserved a storage unit in advance, using their online services. Not only did we receive a confirmation stating the storage unit was reserved but we also received a reminder message the day before, stating it was time to move our belongings in. We also called ahead to double check their business hours /arrival time and showed up that morning to find the lady who we spoke to (the owner) and her husband were leaving for a "meeting" in 30 min and couldn't assist us. AFTER WE DOUBLE CHECKED THEIR BUSINESS HOURS. We had to wait 2 hours before they returned. And when they finally came back they stated our unit was never reserved. The online system they had was dysfunctional and they would not accommodate us in any way. They were only able to give us what they had available either a smaller unit or a larger unit with no compensation. This was After we drove 4+ hours with two children and a dog and waited an additional 2 hours for them to have a meeting before they could assist us. The lady was not at all apologetic and the man stayed quiet in the background. TERRIBLE SERVICE. And put us in an awful position as we had to call around and find another storage unit and add extra miles into our budget for the moving truck.

Reserved a unit and made an appointment to come sign the paperwork. Waited 40 minutes past the arranged time for anyone to show up. Then, when it came time to sign the paperwork they had the wrong sized unit reserved, and said it was the only one available. When I went to the unit it was still locked, upon having her open it we discovered there was still items inside from the previous tenant. Also requested automatic payment every month, and gave them my card information. Received a call three months later saying the worker never marked me down as automatic payment and that I owed them $350. Apparently that worker “forgets to mark the automatic payment option 99% of the time”. All of this during a pandemic when people aren’t getting paid/being laid off? Pretty remarkable.

Went there for an auction, the people were great and informative, locks were already cut and they knew exactly what was in each unit. I'm use to the auctioneers cutting the locks and everyone seeing the unit for the first time.