San Marcos Self Storage

Truck was clean worked as expected. Location was clean and had secured temporary parking for my car while I used the truck, which I appreciated. Customer service was good for the limited amount of interaction I had; I booked online and checked-in online so i just needed to show my driver's license and be on my way. ** The reason I rated this only two stars is because "SafeMove" insurance was added to my bill when I clearly and deliberately opted out when I setup the reservation. I even have the online reservation receipt that shows it was NOT selected yet it was added to my final bill. I reached out to the email address provided asking for the charge to be removed but have not received a response and the charge shows on my credit card. This is not acceptable and feels intentional.

Thank you Danny, Phillip, and Ray!! Awesome, friendly customer service. Clean facility. Ample hours to access the storage units. (Thank you, Danny, for the extra help with our cargo trailer!!)

The process was easy to get the truck, but we were late bringing it back. I called the office and the man I spoke to was very understanding and decided not to charge us for the late fee! Excellent customer service, can’t recommend San Marcos Self Storage enough.