Self Storage One ~ Timonium (North location)

Kathy, Hector, John and Alejandro are an amazing team! I have been with this company for 15 years. Life happens is an understatement but Hector and Kathy have gone out of their way to help with every hardship and situation that arose. Hector and Kathy are the only reason I stay with this company. They are kind, pleasant, down to earth and never strong arm you about payment issues. I've always felt respected and understood. They are compassionate professionals who understand customer loyalty! The newest owners have upgraded the payment systems, the grounds are always clean, and new options are always popping up but so are the fees. The safety and cleanliness are worth it.

I had a great experience securing a storage unit here. From the start, the staff (particularly Kathy) was friendly, professional, and patient in walking me through the options. They took the time to answer my questions, explain the rental process clearly, and make sure I understood everything before signing. The whole process was quick, easy, and stress-free. It’s refreshing to deal with people who genuinely care about customer service—I feel confident knowing my belongings are stored in a place that values its customers.

I worked with Kathy and she was great! She walked me through my options. I was able to view a unit before purchasing. She was very knowledgable and helpful. The process was easy and simple and I was able to get into my storage unit right away!