Self Storage Plus

I went Saturday to get information on renting a storage unit and because of the great customer service I returned today and leased. The office team at the Eisenhower location, are extremely helpful and efficient. It was a pleasant experience and I’m sure this will be my location for any storage needs now and in the future bases of their friendliness and professionalism.

I would strongly caution anyone considering renting from Self Storage Plus on Eisenhower Avenue in Alexandria. What initially appears to be a reasonable monthly rate quickly turns into a classic bait-and-switch situation. Most people who rent a storage unit plan to keep it for several months or longer. However, after only about three months, the price of the unit increased by nearly 60%. That kind of sudden jump is something most customers would never reasonably budget for when signing up. To make matters worse, the company sends out a generic postcard apologizing for the “inconvenience” while claiming increased operational costs are being passed on to customers. In reality, it feels like a tactic used to lure customers in with a low introductory price and then dramatically raise the rate once your belongings are already locked inside. These types of excessive and unpredictable price increases are unacceptable for a service people rely on for stability and planning. If you are looking for storage in the Alexandria area, I would strongly recommend considering other options before renting here

Janae was SO Nice! Got exactly the right unit for my needs. She was helpful, efficient, professional and friendly. I’m excited to have some extra space!