SmartStop Self Storage

Absolutely worst experience ever at renting a storage unit. As a Military Service Member who is currently still serving this Country, I entrusted this facility with by personal goods while being stationed overseas. I rented the unit in August of 2020, and my unit was broken into in September of 2020. ONE MONTH OF SECURITY IS ALL THEY PROVIDED! All the time the company collected rent which increased every year and finally notify me in May of 2025 that my unit was burglarized. Not only was I robbed of my personal items but by an individual, but I was also robbed by a company who continued to collect rent on a compromised unit. Customer service is not existent with this company. I've reached out to them multiple times to get this situation addressed and no one has tried to provide me with any type of resolution on these issues. I lost practically every piece of military award and gift, records, uniforms, gear, clothing, electronics, and things that are irreplaceable and they simply don't care. Don't find yourself in the same situation as me and please find another facility to rent a storage unit from. 20+ years of military memories and personal items gone and the company just doesn’t care. See the photos below of the unit when I packed it and what I found when I returned.

SmartStop Self Storage in Concord gave me one of the worst customer service experiences I have ever had. I reserved online, paid in full the day before move in, and when I arrived they refused to help me because their “system was down.” They never told me their office hours, and even after confirming over the phone that I could come after work, they changed their story and denied me access. Their “courtesy” was leaving my unit open, but the unit was filthy, smelled like rodent urine, and the door was broken so I could not even use it. Customer service said no one could help because the office was closed. I went to another company the same day and moved in instantly with zero issues. When I canceled, SmartStop refused to refund me fully and charged me for a lock I could not even use. This place is dirty, outdated, and completely unprofessional. I will never use SmartStop Self Storage again and strongly recommend choosing another facility.

I went into Smart Shop really upset because my cats had just been hit by a semi-truck, and I needed a storage space for all of their things. Angelina was incredibly kind and understanding. She went over all the space options and prices with me and made a really hard situation a little easier. Because of her excellent customer service, I’ll definitely be going back.