SmartStop Self Storage

I have been a paying customer with SmartStop for nearly four years. During that time, I have never missed a payment or caused a single issue. I upheld my responsibilities as a customer unfortunately, the company did not uphold theirs. This facility advertises “indoor, climate-controlled” storage. That claim is far from reality. When I recently visited my unit, I discovered the ceiling insulation had completely collapsed. This led to significant water intrusion, widespread rodent infestation, and the beginning stages of black mold growth. My belongings were soaked, contaminated, and ultimately destroyed. What should have been a secure, protected environment turned into a hazardous bioenvironment. What is most concerning is that surrounding units were not affected. This was an isolated structural failure — one that should have been identified during routine inspections. The collapsed ceiling was clearly visible. It raises a serious question: are proper inspections even being conducted? Despite my long-standing history as a responsible customer, management has shown no urgency, accountability, or meaningful effort to resolve this situation. Instead of demonstrating care, the response has felt dismissive almost as if the solution is to push the customer out rather than make it right. For a company that promotes safety and convenience, this experience reflects the opposite. Customers pay a premium for climate-controlled indoor storage specifically to avoid water damage, pests, and mold. Failing to provide that basic standard and failing to take responsibility afterward is unacceptable. I hope this review reaches senior leadership. Accountability and customer care should not disappear when a problem arises. Store your belongings elsewhere. I am sure you’ll be better off.

Jennifer, the woman that helped me today with the lease on my unit was AWESOME! She has excellent customer service! Explained everything so clearly. This SmartStop was a great pick! So clean and security great! Would recommend this storage place! This one is located on 660 Garden Highway, Sacramento, CA 95833. Thank you so much Jennifer!

12 Stars for awesome smoothness! Heather was helping me and she knew all the questions I had and wanted to ask without me asking! Love the ease and would recommend!