State Street Storage

I have been a customer of State Street Storage since 2009. The fee for a 10x10 storage was monthly deducted from my credit card. Sometime in late 2021 the payment was rejected; I don't know the reason because my card was not expired. I didn't realize the charge was not going through, State Street Storage had my email address and my phone number but never bothered to contact me instead they sent notices to my old address and when they didn't hear back, they decided to auction my belongings. After 14 years of being their customer auctioning my items was what they decided I deserved. I lost many valuable personal belongings included documents, photos, and items that I saved when I fled a warzone country, they are all gone. To this day, they have not apologized, instead argued it was my fault for not updating my mailing address that they assume I was dead. When I found out I was furious, you cannot imagine my anger, I was not expecting this after 14 years of renting the storage. In this time and age where business is conducted 90 percent by email and phone how come it never occurred to them to try to email or call me before auctioning my items? Their action caused me a lot of pain, I try hard to avoid thinking what items I had in the storage. If I were you, I would pick another storage.

Excellent location and a very clean and well run facility. Jamie was very helpful and is always very professional. I recommend this storage place over any other in Santa Barbara. Their rates are reasonable especially considering it's in SB. If you can get a unit here you don't need to look anywhere else.

Overall great experience. The facility is well maintained, staff was very helpful with all my questions. The manager, Jamie, is always willing to go the extra mile to make sure everything is to my satisfaction; all while maintaining a professionally friendly demeanor. I recommend this place to anyone who needs a storage facility that is a cut above the rest.