Stor-Mor Self Storage

Superb customer service! The manager is a gentleman of the first order who treats everyone with courtesy and respect. My unit is a drive up so no elevator and it has a 12 foot ceiling! They encouraged me put shelves in so I can get whatever I need without having to move something else! More than anything else, I feel safe. There are cameras, motion detectors, and license plate readers so someone is always keeping an eye the place. Stor-Mor gives me Peace of Mind because I know that my stuff is secure, management is trustworthy, and owner wants nothing more from me than the rent. I found out that for security they check every lock in the facility twice each day. When my door was not properly locked the Manager called to warn me and insist that I return to fix the problem. Because I own a business I get a 5% discount and 24 hour access, while most have 6:00am to 7:00pm access. It takes me only two minutes to get on the 91 freeway from my unit and that gets me everywhere else without being stopped at red lights on surface streets.

Absolute criminals. Father-in-law had a unit here for literally decades and after his sudden death we discovered the payments he had been making and attempted to access the unit. They immediately locked the unit with their own lock and told us we had to wait 40 days before we could access it. This was the first week of December and on that day they told us that the account was current and nothing was owing. They told us that Dad had just been there a month or so before. In late January we made arrangements with them in advance of hauling our trailer 10 hours back there to open the unit and empty it out. We had an appointment to access the unit at 10am. When we arrived with our trailer and our muscle to help, the office was closed. We tried calling and the person who answered snapped at us “there’s a sign in the window.” We tried to say that we had an appointment and he cut us off “I’ll be back at 11.” So we waited in the driveway until he came back. Once inside the office he told us we would have to wait u til he got the lawyer to approve our access. The lawyer, however, was apparently unavailable. After waiting another half hour we started pressing and he said “well we can get things started by clearing up this balance.” He then proceeded to try and convince us that somehow in the 40 days that we were required to wait before being granted access that this unit had run up over $600 in charges. After arguing with him for another 20 minutes or so he finally “got approval” to lower the charges to only $200. When we finally got into the unit we discovered that it had not been opened anytime in the past 20 years at least. All mouse droppings and cobwebs and dust mites. We had to pay another $300 to haul away the junk so they didn’t bill us even more. They clearly extorted money from a grieving family to avoid the cost of cleaning out a unit they had been collecting on for over 30 years.

This place is amazing. I haven't had any issues at all and the management is great. James has always been very helpful and polite. He does a great job at running the place. It's clean and quiet. He's also always been very professional and if there is ever an issue or an update pertaining to ur space he's on top of it. Great communication. Thank u James for doing such a great job. I appreciate it.