Storage 4 Less

I used this storage facility for about a year and a half, and the experience was overall disappointing. I wanted to support a local business at the time hence why I selected this facility. I wanted to make my experiences public to warn others about this business. I found that the door right outside my unit was almost always never locked (the one before the access to my personal unit) and sometimes the front door to the building was wide open. There was trash inside and around my unit from the start (and consistently around in general), and the smell of mildew and marijuana was a constant issue. Carts are not available even after a mention of getting one cheap one (and because they will raise your rent every year with no amenities whatsoever). Communication overall was extremely poor - it took weeks just to get the light in my unit fixed. When I would physically go to the office during regular business hours, 50% of the time there was no one present to address my issues. It appears that the point person Misty is constantly frazzled and the job’s responsibilities from her management company is either too overwhelming to handle or she isn’t the best person for this job. When I asked about a refund for the eight months of unused portion of my annual payment (because I had moved further away), I learned that they do not offer refunds. There was nothing in the contract stating that unused time for annual payments were nonrefundable. I didn’t agree to terms that weren’t mentioned to me at all in any way. I offered a 20% “early cancellation fee” from the remaining unused rent owed to me. I attempted three times to end the relationship quickly, fairly, and amicably, but Misty and her management company refused by not responding or reiterating the contract that had no mention of annual term leases in any way. lt’s a shame that businesses like this actively choose to go the route through small claims court and negative reviews than to do what’s right. In this case, it came down to $665.60 (with the 20% deduction I offered) so you can get a sense of how this business operates. I would not recommend this facility/business based on my experience unless your expectations of a storage unit is at a bare, bare minimum.

They gave me the runaround for a money order(!?) to even get a storage space, and on top of that, it was one of the farthest storage spaces from the parking lot. They have no elevator, no carts, no dollies, nothing to help you get your stuff into your space through the 4 doors that you need a key for each one to get through. After it was all done, they kept my $20 key deposit because I "didn't put in writing when I was moving out." Do yourself a favor and do NOT rent a unit from this facility. Your time will be better spent at Public Storage.

How do you mess up storage rental? Well, they require a money order and a month's utility bill to get a space for some reason. They called a tow truck on me while I was loading things from my space, and they hide fees from you and don't disclose regulations with you until you end your lease so they can keep your deposit money. Very sheisty business.