Storage Rentals of America

Edited 1/20/26 to update - while they mention they will contact... They didn't, and they won't. Do yourself a favor and look hard at the reviews. The same problems, including the gate remaining open and the units' security, have persisted since 2017. This facility is clearly in harvest mode. The owner is reaping profits with no intention of repairs or improvements. If this is a chain, I don't understand how they let this go on and tarnish their brand. We’ve rented at this facility for several years, and while introductory rates are a normal part of the storage business, the pattern here has become unreasonable. Two years ago our rate doubled year over year. When I inquired, the only solution offered was to move our belongings to another unit with a lower “new customer” rate. We did the work and moved. Over the past twelve months, the rate has doubled again, from roughly ninety dollars to nearly two hundred per month. When I stopped by the office yesterday to see if anything could be done, I was told that the onsite team has no control over pricing and no ability to escalate concerns. If I’m going to move everything a second time, it will be to a facility that is better maintained and more secure. And that’s where the larger issue comes in. The front gate has been broken for almost two years, with the explanation being “waiting on parts.” The door to our building hasn’t latched in that same timeframe. The lighting inside our unit is so poor that we use our phone flashlights to see, which is how we noticed the dead roach on the floor. Even at 10:15 in the morning, with full sun, the security cameras didn’t appear to be working (See pictures). It is not reassuring that the gate is open and the building doesn’t secure. The unit door itself won’t stay open without propping it with a mattress we store inside. We also have to stand on the handle and push down on the door to latch and unlatch it. The most disappointing part was the attendant's response: there was no one who could call me, everyone was “too busy,” and they currently have no district manager. They are all doing their best... We’ve stayed only because of the effort required to move our belongings, but at this point, it’s hard to justify. If you value security, maintenance, or basic customer support, I would encourage you to consider other options before choosing this facility.

We were warmly welcomed by the Estero, Florida SROA facility manager, Shannon. The office is very comfortable and attractive. Shannon located a vacant storage unit for us that me our exact needs. She escorted us to look at the unit, which was very clean and climate controlled. It was a pleasure dealing with Shannon and we are so pleased to have located the SROA facility near our home!

Had a great experience with Shannon I believe she was very pleasant to talk to and helped me in every possible way she could. Thank you for quality service.