Storage Rentals of America

This place is an absolute joke! They claim to keep your belongings safe however my storage unit has been broken into TWICE in TWO MONTHS and I am not the only tenant that this has happened to. I was told to file an insurance so that my belongings could be replaced when I discovered it had been broken into the 1st time (6/1/23) and their insurance company denied my claim stating I didn’t provide enough proof. Today on 8/23/23 my wife and I were driving by the property and noticed that the security gate was wide open, so we went to check our locker and discovered it had been broken into AGAIN! When I called to report it to the property manager I was unable to get in contact with her and had to speak to a customer service representative and I would have to wait 24hrs to speak to someone in regards to this mattter. I spoke with another tenant while on the property and he informed me that he received a call for the Fort Wayne Police Department informing him that someone had just been arrested in his jeep that he had been storing in his unit. As my wife and I were leaving, we noticed one of the two cameras on the property is facing the sky and there were several doors that had been tampered with. The price of my 10x10 storage unit has increased from $79+tax to $140 in the past year meanwhile I can’t trust that my belongings will be safe while on the property.

Very poor security. I called for a robbery and was told by the sheriff that I was the 5th person to call. He had trouble getting a hold of the property manager and even the officer on my case couldn't get a hold of the property manager. I gave them all the information and It's been a week and I haven't heard any updates on footage that they obviously don't have. I found my unit on a Tuesday and they were doing renovations with the security cameras wrapped up. They didn't even unwrap them after they were done. On 7/15 I told her about the wrapped security cameras and even asked if they had any. She refused to answer and blew me off about the security cameras. I took the picture 2 days after I told her and they were still wrapped. I've talked to two sheriff's and they deemed this a shady storage unit. It's been 2 weeks and I haven't even heard of the insurance going through or even if it was filed. YOU NEED MORE SECURITY IF ROBBERS ARE GOING THROUGH EMPTY STORAGE UNITS AND CUTTING THROUGH TO OTHERS. They even cut the other side of the unit but I guess there wasnt anything good. I appreciate Alicia Sandler for blowing me of for the concerns of the security. Look else where for storage units!

I haven’t needed a storage unit in YEARSSSS. I would highly recommend giving this storage business a try. Ashley went above and beyond to help me. Whenever I needed questions answered she stayed very patient with helping me along with just understanding my needs and why I was renting a unit. She displayed good customer service on every level . I was shocked how much she cared honestly. If I need a storage unit in the future I’ll definitely go back to this company