Storage Rentals of America

I had a wonderful experience today. The property is very nice and clean The people in the office was welcoming ready to answer all my Storage questions highly recommended

Dear Lisa, Rene, and the entire Storage of America team, I just wanted to take a moment to thank you for the exceptional service you’ve provided over the years. I’ve had three different units since you opened, and each time I’ve felt supported, safe, and truly valued as a customer. Lisa — your heads-up on promotions has saved me so much, and I appreciate your thoughtfulness. Rene — your friendly greeting and patience never go unnoticed, especially with all my moving around! And to top it off, when my partner forgot to lock our unit, everything was untouched. That level of security and integrity is rare, and I’m so grateful. Thank you for everything — you’ve earned my loyalty for life. Warmly, Mia

I rented a storage unit yesterday online. And met with an employee to finalize my paper work ( African American women, i cant remember her name) very nice and showed me around the complex. Fast forward to today 5/23/25 4pm. I used my code and enter through the side. A Caucasian or Hispanic employee confronted me and says " what's your unit number " I paused ⏸️ for a second and searched my phone for the unit.. she responded with " you don't have a unit " !!.. This is on camera.. thank God the other employee was there to say " no he has a unit " This woman who didn't give her name, nor ask if I needed help me made me feel like a trespasser!! I want to speak with her manager.. and I want a full apology... I'm a new & paying customer .. try and be professional.. So update on previous post - after sharing my opinion about my treatment. I was retaliated against me . I received a email terminating my least ( which I had for 2 days ) . I arrived at the store and found two different employees working ( very nice / helpful) I showed them the email, they called the boss on speaker. And he approved me being banned from all SROA .. I can't believe how I'm treated. The employee said she felt unsafe around me ????. Really?.. I couldn't get answers but I will be contacting corporate to see video footage. Initially I was told they don't give refunds.. but the employees agreed that I should get a refund for a unit I had 2 days.. my initial charge was 92 dollars.. I was only refunded 73 dollars?. How does that work ?