Storage Rentals of America

David and Michelle are kind and understanding people. I rented a storage unit from them, and they gave me extra time to move everything out. They understood that I didn't have much time due to the extremely cold weather we're experiencing. Súper recomendable storage rental of America

Beware-the units may be priced right at the Rockford, Illinois Main St. location but forget about seeing anyone during office hours. The property manager is gone for hours on end and not even the call center can get in contact with her. There is no district manager and escalation of my request to talk to a regional manager was ineffective both times I’ve requested it. The property manager stated in her walk through that the unit we vacated still had stuff in it. That wouldn’t have been the case if the manager had ever showed up. I should’ve taken a picture of the unit because I even swept the unit, which I didn’t have to do. I have two other units and I just wanted to see if the regional manager can make some procedural changes so there is more transparency and so there isn’t false advertising of office hours. Also, empty units are left wide open, the climate control building has flying bugs trapped in spider webs, I had a dead mouse in the crack of my climate control unit that I vacated. Also, one unit, more than two weeks later, still had someone’s gross junk overflowing out of the partially open door. Not to mention the dumpster seemed to have the same garbage and mattress overflowing from it for more than two weeks. So that is what you are going to get for your money. On a side note, all five+ call center people I talked to are excellent at their jobs when talking to a frustrated customer, unfortunately they can’t get management to respond to their escalation requests. Three weeks have now passed from when I wrote the above review. No one from the company has ever followed-up with me and the owner hasn't even bothered to respond to this review. He/She mostly seems respond to positive reviews.

They were very nice and helpful. Our key broke on our lock. We're able to get a new one and cut the other off.