Storage Sense - St Petersburg - Self Service

Update: I reached out to the email I was provided two times and still not heard back from anyone. A friend and I share a couple of storage units. They initially had a low price for rental of each units ( we got each unit about five months apart) and have the introductory specials, but it seems like within 5 months or so each unit rental has gone up and continue to go up without any warning. When first rented the units there was an on-site person, they no longer have that person there. You only can call a customer service line. Trying to get in contact with the manager is very difficult because he can only be contacted by email. I've gotten only a couple of responses back regarding concerns and questions over that last few weeks trying to resolve the concerns I have. I called the customer service line they offer and the customer service person said the manager does not have a contact number and I have to contact him via email and they said they can only contact the manager via email too becuase that they don't have a phone number for him which I thought was odd. I asked if there was someone above the manager to address my questions and concerns and they said a district manager and that person can only be contacted through the manager. I like that the space is air-conditioned, but at this time I would not recommend this place. I feel a place with an on-site person or a company that has a person or people who can assist with customer needs and make you feel like they want to keep your business is a place to go. I will update my review if anything gets better.

I needed a storage unit after my husband passed away. Out of state friends contacted Storage Sense about renting a unit, and the staff made the process simple. The office manager Brett was helpful and professional.

I was apprehensive at first. The cages setup was nothing like what is advertised on the site. The door code took a bit to figure out. But overall it is actually a really nice setup because you can actually see what you have in the storage area without even having to open it. I like it better than the traditional garages.