Summit Self Storage - Springfield

So I initially bought 3 storage units from this place first one got canceled even though I won it in auction second one was rat infested with pee and poop and 3rd one was all good. Anyways I paid over $400 dollars and everything was rodent urine and poop was so disgusting was giving me health issues anyways I was told that I was basically out my money even though the auction pictures clearly did not show any sign of rats and mice each box released a horrible urine smell and poop smell. I called property manager and did not offer me a refund but simply said they will clear out for me but no refund…. I’m sorry but that’s not right to charge someone $400 for a unit that’s covered in rat urine and poop and a huge health concern and not help rectify the situation even though you canceled a unit that i successfully bid on and won. Would like to hear from someone further regarding this issue to rectify this concern and problem thank you

I loved using summit self storage for my storage needs. Nice gated code entrance and exit. Plenty of security cameras. Brand new concrete parking lot, unlike others with gravel that kicks up dirt and dust finding a way to get inside and on your stored goods. Good drainage for rain and melting snow. My unit was very clean with ease of drive up access. I will use this place again if I need storage again. Thank you!!!

This place ROCKS! ITS clean, organized, access gate always opens, after putting code in, you get a free lock, but MOST OF ALL, their staff is super nice with great manners (Especially Brittney and Kevin :) They also return a phone call very promptly and display patience along with understanding & compassion. I completely recommend this storage place. It is located on a main road for easy access as well.