The Vault Storage

I had to stop at this location unexpectedly because my car was overheating due to a coolant line issue. It was a hot day, and I was wearing hot clothes, clearly uncomfortable and trying to handle a mechanical emergency. I had been there less than 10 minutes when a woman who called herself "the middleman", came outside, not to help, but to stare at me and my vehicle. She asked if I was okay, then quickly told me I needed to move my car away from the building because they had flammable products inside. I explained I couldn't move it just yet as I was letting the engine cool down. Rather than show understanding, she escalated the situation, called the owner, asked me to speak with them (which I declined), and then said she'll just call the police. She claimed her reaction was because “someone parked here yesterday and their car blew up.” But even the mailman, who walked by during all of this, smelled the coolant and calmly said the car was not going to explode. He clearly knew more about cars than either of us and wasn’t alarmed at all. I asked her, “How do you think you’re helping right now?” Because she wasn’t. She made a stressful moment worse, all while I was just trying to get my car safely back on the road. Eventually, the owner showed up. She brought me a large cup of ice water, the *only* act of compassion I was shown. She spoke with me about what happened and seemed genuinely disappointed in how the situation had been handled. Other people who frequent this place informed me about how the woman with the black American flag shirt causes issues, which surprised me after my experience. This could’ve been a simple moment of human decency. Instead, it became an unnecessary escalation over something that never posed a real threat. If you represent a business, especially one people rely on, lead with empathy and common sense. Thank you to the one who showed compassion to my situation.