U-Haul Moving & Storage of Downtown Mobile

So where do I start? I tried booking online but got confused. So I called and the customer service agent was not less than Awesome!!! Then my plans changed so I had to make changes. I tried to use the app but I was afraid to mess up so I called and....the next agent I talked to was awesome too. When I picked up the truck the agent was awesome too. Then on my trip I hit a deer, good thing I got the extra coverage. The agent i talked to walked me through yhe claim on the app and was ...Awesome! When I returned the vehicle no problems. U'Haul has such friendly, kind, caring and helpful people to work with. I just can't say how grateful I am that I got to use U-Haul.

We rented a 5 x 8 trailer. The owner Gabriel was very nice and made the process easy. Another Worker I had an interaction with was Lorraine. She was an absolute sweetheart and extremely respectful. Overall great experience in this stressful time of moving. Thank you Gabriel and Lorraine!

Lorraine/Lauren (?) at the counter was outstanding. The store was really busy, and she was the only person on duty. She handled a long line of customers efficiently and with great patience. Our 20ft truck was clean on the inside - cab and cargo area. On the outside it was another story. The truck got us to our destination but was making some concerning noises when braking or turning!