U-Haul of Vallejo

Very disappointed with my experience with this Uhaul location. I came in to rent a 12×8 trailer. It was changed last minute and upon leaving. I discovered two of the 4 wheels were so bald that the wires were showing. I was told either take it as is and hope I dont run into any issues or wait for another to come available. (Which wouldnt work due to starting a 800 mile drive in less than 36 hours.) I called uhaul roadside assistance to get it fixed before I went on the trip. When I went to see I about a reimbursement. I was told nothing could be done that it was my choice and the team "missed it" during the safety checks. That is a load of bull considering I noticed it instantly upon receiving the trailer. They clearly are not doing the safety checks at this location. Also the General Manager Indya is not responding anymore after 2 weeks of waiting she responded once then another week of silence after she said 1-2 days to check with my supervisor. Anyways long story short: do not use this place. It is poorly managed and clearly do not do safety checks. Photos are attached.

The customer service was awesome! Both the counter staff and the intake person on return were friendly and helpful. There was a tire service light displayed on the dashboard of the first truck and the swap out was fast and smooth. The rates were reasonable, and I was able to get a lot done with the use of a 10 foot truck.

Love the employees, helpful, and the rental process was quick in and out. However, the truck itself had significant exterior damage—nothing major, just long scratches, dents, and dings. I walked around to video everything so I would not be charged for the damage. The interior is actually pleasant and clean, no smells or stains. Everything functions as expected. The air conditioning, heater, radio, and lights are all good. The truck had no gas, literally 3 miles to empty, so they said you would need to get gas now. Okay, I had hoped to drive it for a little bit because it was the largest truck they had, to be familiar with it before attempting to maneuver it through a gas station. The truck rode a little rough, but I thought maybe it was because it was low on gas. Made it to the station and pumped gas, no problem. But the truck still felt like it was struggling and needed a tune-up or more work. Driving up a hill was very slow with the pedal all the way down. Glad I didn't have far to go. Also, black exhaust smoke was pretty bad. It was a short local rental, so we managed. The rate was excellent so I would rent from them again. I will be more aware of how the engine was running before loading the truck.