UpLift Self Storage - Overland Park

Online information was accurate and easy to understand. Staff at facility was professional and answered my questions. Having to sign up online was not ideal because there is typically a technical issue; this was no exception. It all worked out in the end. The facility is really nice. Hallways are a little tight for novice cart users but the carts make transporting items so much easier.

I don't think I have ever wrote a review on anything, but I am so upset with this company that I am doing it now... I had been a customer for over 2 years set up on auto payment without a single late payment. 2 months ago they changed their system and required all credit cards to be resubmitted for auto payment. The notices for this change went to my employees spam so we did not see it. A few days ago, I arrived to find my storage unit cleaned out and sold. We run a family business that is generations old and they sold over a 100 years of archives! That can not be replaced. We found the notices in my employees spam folder but we have not found the physical mail they said they sent and upon further research is looks like it might have held the sale earlier than the legal limit based on state regulations or at the very date that it was legal. Just think of that.. they made a change that caused issues and confusion for the customer and then penalized the customer to the fullest degree possible (or even maybe further) All of this after being a perfect customer for two years... and I would have been a perfect customer for many more. I don't think the people at the company are malicious or trying to hurt customers, but I do think that there are management issues that result in poor decision making and I would recommend anyone that is storing valuable items to think twice before trusting this company.

The units and building are cool and clean! Great location and access into the building is clear and unobstructed. The manager, Lexie, is very friendly and helpful and she gives excellent customer service. Plus, every time we have gone there, which has been often, she is working very hard, mopping the floors, watering the new trees and trimming, blowing off the driveway, etc. We have been in several storage facilities over the years and most have been pretty good but so far Uplift has been the very best.