Affordable Family Storage

I just went today 5.23.25 and I can't express the anger I had when I saw the lock cut on my unit. Luckily nothing was stolen but then I find water damage on the floor and on my stuff. Worse I had stored a crib mattress to use when baby was 3+ months and it had mold and water damage and other baby things!! Horrible place, I don't know when this happen and I didn't receive a call or had my stuff moved to dry out. NOTHING from them. Do not go here! Take your stuff out if your stored there. How did this go unnoticed. Last I was there was 3 months ago storing my baby's stuff before he was born. I tried calling only to find out no manager was available till next week. Only a ticket was filed and hopefully get a call back from manager for a better explanation as to what happen. Again, DO NOT GO HERE

Other than the office hours this a nice place for storage Update so after writing this review I receive a message stating starting in March my payment will be higher now I haven't had the storage a year yet not even 6 months and im getting the rate raised by $10. So I asked and this is my response. It's attached to the review. So this is why my rating has changed.

I reserved online. That went smoothly. Unfortunately I wasn't able to reach the facility or get information . So i had to move my reservation out two days. Still could not reach any. I tried 4 times and even drove there. i finally paid online. I went to the facility and found my unit. its nice and clean. It didn't have a lock for me but I oaid for one.and the ceiling towel is falling down. I called 3 tomes and finally reached someone at the sister unit. He finally agreed to put in a work order for the ceiling towel. So i really wont be able to move in until that is done. . I was told to go find a unit with a green tie and just take the lock from there. I did that on Sunday. This has been the 2nd worst experience Ive had with a storage company. I want to be compensated for my time abs the fact that i couldn't move in. I am. Ot sure when the work order will be complete.