Avid Storage - University AR

1st - There is a rat/mice infestation here. 2nd - Their call center (forget being able to EVER reach a local person) provides incorrect information on due dates. They say you have until the 3rd to pay before late fees hit, however a $30 fee hit my account by 10am on the 2nd. Another person had a similar story but they lost all access. The rate went from $28 per month to $51 per month (plus the $15 required insurance - which $300 or $500 is the payment for an infestation though I did not look extensively at the criteria for proof and policy, not to mention the mental disturbance that a village of mice have been all in and through all of your stuff, even thinner plastic bins. The sounds of their feet running through the rafters is embeded in my skin as goosebumps). What comes with this almost double in rate? They fixed the gate mostly and added a metal sign, moved the dumpster, and I saw someone in the office two of the days I was there (the only bathroom is in the office). If I would have known they were increasing, I would have stayed with my clean and non infested u h a u l unit that I had to get when Snapbox was bike locked during access hours over two days. As a student staying nearby on campus, $28 was a great price, even with the additional $15 insurance. But rats/mice, and the uncertainty of whether your stuff can be accessed - not even close to worth the mental toll. June 1, 2025: This is NOT how you do business. First the gate was wide open and now there is a padlock that has been on during business hours 2 days in a row. So I can't even access my unit and I'm running out of time. Easy and cheap to get a unit, and they go HEAVY with the moth balls, but you likely won't be able to access it when you need to.

Miss Laura was excellent. I did my application online, but I got hit. I had a hiccup on the payment area, but she ended up calling me and getting everything taken care of. She was so nice. She was generous. She was well spoken. She even you know she’s she’s a day brighter and I really thank her for her services.🤗

The tenants have no explanation as to why the units is inaccessible during business hours. It is not fair to people who pay rent on time every month to ask for the bare minimum and if I cannot access my stuff during the accessible hours because you locked it then that puts you all at risk of being sued. Please get that resolved immediately before I take legal matters into my own hands.