City Center Storage

When you rent a storage unit, you don’t expect it to become flooded with rain that ruins a lot of your stuff. Also, when I was checking out, the website misleads you into thinking the contact form to rent a space can also be used for notification of intent to vacate. I notified them two weeks in advance but never heard back about confirmation, then wrote them again a week later using the same form to tell them I had completely moved out a week before the end of the month. When they nevertheless automatically texted to say they were going to withdraw the monthly fee again, I called them, to complain that I had notified them properly, and that the flooding had ruined a lot of my stuff. No apology, no contact, they just took my money again, claiming I hadn’t notified them in time. I won’t call them crooks exactly, but they are shifty, and their poorly designed website makes it intentionally difficult to contact them and they do not reply to complaints or inquiries - at least they didn’t in my case.

These people are scummy. The place is scummy with trash. They allow people to live in the units. I prepaid months and months in advance. Cleaned my unit out promptly. They decided to keep my prepaid time when I left. If zero was an option I'd give it to them. TRASH PEOPLE, TRASH COMPANY, STAY THE HELL AWAY!

I would highly recommend NOT renting at this storage facility. My storage unit was broken into during November, 2017. There was someone systematically breaking into units looking for valuable goods, then replacing a cheap lock on the unit so people do not notice. Luckily my unit was full of items that could not be easily transported or moved, despite the fact they were valued at $10k. found my cut lock inside the unit after using a hacksaw to saw off a different lock. No surprise this is happening though, because the owners, Building Management Company, had done nothing to keep up the property. I have photos from the same day/time period of live wires hanging inside of my storage unit, broken glass throughout the access roads, a pile of empty beer bottles, trash, a half-open raw steak, and four lights that were out just near my unit. Not to mention, there were NO security cameras, and No fences around the property. After my ordeal of spending 3 hours involving the police, cutting off a different lock, spending $10 on a hacksaw, and losing my $15 lock, the Building Management Company refused to give me a refund for those items or the $90 monthly storage fee. They sighted the lease agreement I had signed, which makes them exempt from any liability due to theft or damage and said, "Accidents happen." But this is no accident. A day after my incident, the owners sent out an email to all the tenants acknowledging that "several of the units at City Center have had their locks cut off and the units have been entered by unknown persons." Besides notifying the police, the owners are doing nothing to actually manage the property, and CERTAINLY nothing to show to their customers that they care and feel bad about the burglary incidents. I'm writing this review to call out the Building Management Company, and warn other people about the burglar who likely will continue to break into these units unless more security, cleanliness, and signs of a human presence are enacted at City Center Storage, Charlottesville. Any local business should treat customers better than I was treated.