Colorado Springs Self Storage South

We stored our property at this facility during a recent move, the items were there just a few months. When we went to retrieve our property we found that some sort of liquid had seeped into our unit and destroyed some of our property. Upon speaking with the employee on site we identified that oil had leaked from the unit next to ours into our unit. We had paid for insurance with the company they recommended, so the employee said all I had to do was report the claim. After reporting the claim we were told liquids were not covered. Uhaul did not rectify this in anyway, so despite no fault in our own and paying for insurance we lost thousands of dollars in property without even an apology or any compensation.

Horrible customer service! The rent doubled in 3 months time. It was raised not once but twice in 3 months. I was locked out of my unit due to my bill being past due which is completely understandable. I called 2 hours before I was going to be at my unit and successfully paid my balance. I had to walk from the gate to my unit with a considerably heavy amount of things to put in my unit. I got to the unit only to find the unit inaccessible with the storage business lock still on. I called the office and asked the attendant to come remove the lock to be told he would after he finished his lunch. It's a slow Saturday after 1:30. The same attendant that took my $400 payment on the phone can't be bothered to prioritize customers. I allowed ample time for this to be done before I arrived which is why I called 2 hours before I arrived so the lock would be off when I got here dragging double my weight. I wouldn't recommend this business to anyone. I have asked for the district managers information to make a formal complaint only to be told that I didn't need to make a complaint because he didn't feel it was necessary... This customer service is the worst I have seen ever! DON'T RENT HERE!!!

Jake was amazing! He helped us turn in our trailer and was very kind to us given the fact that we are new to the area. Would recommend Jake hands down over anyone else!!!