CubeSmart Self Storage

I visited the store # 961 at 12250 Eldorado Parkway, Frisco, Texas on Dec. 24. My intention was to pay my bill and complain about my rent increase. The amazing young lady who assisted me (I believe her name is Abi) instead helped me transfer to a larger unit. A refreshing, positive customer service experience that is so hard to find. I hope this review encourages the company to give her the recognition she deserves. I am submitting a photo of the card with her hand written name in case I have misread it.

This place has been great, until it wasn't. The direct staff are very friendly and the storage units are not dirty. Sometimes it can be hard to find a cart to help you transport your items easier. The biggest problem I have, is that they have raised their rent 3 times in the span of 1 year. How am I being charged over $100 for a small storage unit? It’s a volume and yield optimization game, not a customer-loyalty one.

I went yesterday (01.16) around 2:05 pm. There was a notice on the door, saying someone would be back at 3. I went today at 12:05 pm. The notice said someone would be back at 1. I retuned at 1:30. Then it said someone would be there at 2. So if you need to access the office or someone in it, best of luck.