CubeSmart Self Storage

Okay, this is a bit old. But I recently recieved an email asking me to rent another unit should I need it. And I thought I left a review back in October/November 2019 when my issue happened. Got a 20x20 unit early October of 2019. On October 15, I get an email/text stating something about a luggage lock being used and how it was not locked. I believe this was a monday. Upom talking to the person, apparantly it had been that way all weekend and no one decided to alert me. We literally had everything we owned in that unit. Upon arrival, it was ransacked. Everything was gone through. We lost probably around $50k worth of valuables. From cameras, to collectible knives, designer watches, cologne, tvs, vacuums, collectible swords, glass figurines, zippo lighters, rings, necklaces, superman collectibles, guitars, and so much more. Of course a police report was filed. I ended up running across someone selling some of the stuff. And somehow the police told him that if he turned them in no charges would be pressed. Say what?! Yeah... upon talking to the lady manager over the time of cleaning out the unit. Come to find out, her other employee guy, had a habit of not doing the checks around the perimeter like he should. But he had also been replacing the air filter in the unit i rented around the time of the break in, and somehow had the camera unplugged and forgot to plug it in, or forgot to position it back. It was a load of crap. Yes i had insurance. But was only good for like 2500 or something. Never heard from the ownwe or anything. No one. And the lexington police that ha dle the case. Well i found two different people trying to sell items. So if it were up to me. Id urge everyone to be careful. And trust me, locks dont matter because they cut mine. Thankfully all of our clothes were not in the unit at the time. They didnt even offer a free month or anything. Ended up having to buy a lock from them to immediately lock it up. And yeah, you could tell they forced their way in, things were bent on the inside that shouldnt be. Its just a shame that it went the way it did and the owners and managers at the time (maybe the owners didnt know it)... But i say stay so far away and dont think twice about it. Cas Dupont Found the original lease. 10/5/2019 The unit was #A242

Christina was phenomenal!! Excellence service along with a positive and welcoming personality!! Even directed me to my storage unit without any hesitation. Facility is clean and spotless. Not brand new, but it might as well be. I'd give this location a 10+ out of 10, if I had the option.

I have rented units at CubeSmart for many years. Ever since Christina began managing the property, everything has been top notch. She has always been available, courteous and willing to help. Now Mike has joined her and he is another asset to CubeSmart management. Also, the units are secure and water free. I would recommend CubeSmart.