CubeSmart Self Storage

If I can give this location 0 stars I will. This location at 1200 Upshur street NW has some extremely rude employees. I recently purchased a auctioned storage unit from this facility and the auction photos did not match the unit. There were two guys working in the facility and they waited until I paid for the unit, then they went inside and helped themselves with everything valuable that was purchased with my hard earned money. The lock and tab that was attached to the unit were broken and they tried to hide that. There were lots of expensive clothing, shoes, and jewelry that was stolen by the employees. If someone was to check their auction records they will find a trail of canceled auctions. That's happening because when people come to retrieve what they have purchased they can clearly see that items are missing and shuffled around. From beginning to the end one of the employees was cursing like a salor and he also told me that I need to call and make an appointment to even show up at his facility. The employees even refused to cancel my auction order after I reported that I never entered the unit because I can clearly see that some key things that I purchased the unit for were missing. Please don't trust this facility and they all are working together.

Marco attended us and may I say his customer service is phenomenal! If you need to rent a storage unit let Marco be the one to attend you! You will not regret it. Very polite, very talkative such an awesome vibe!

The young lady that got us set up was very helpful. Unit was easy to get to, dollies for moving your stuff readily available. Positive experience all the way around!