Extra Space Storage

I received excellent genuine customer service from Mr. Delonte and Ms. Nikh., during my visits to the storage, I had separate encounters with both . The two gave me polite greeting and were eager to allay my concerns. Once I accidentally left a box out in the hallway and Nikh contacted me to ascertain what I plan to do with it and I explained what had happened and she said that she would take care of it , which she did and it gave me the impression that she was always available to assist when needed. Delonte also reviewed my account to determine whether there were any changes he could do to retain me as a client. Each encounter was professional ,respectful and any issues was resolved quickly. Overall great service, clean building and bathroom. If you need to storage your belongings go to 1240 Mt. Olivet Rd. N.E., DC, where you will get great service every time. Renee

Tay, Nike and Erica at Extra Space Storage are absolutely amazing! From the moment I walked in, they were friendly, knowledgeable and ready to assist. They made the entire process smooth and stress-free. It's rare to find a team that is both professional and genuinely caring. The facility is also clean and secure, which gave me great peace of mind. Five starts all the way!

I’ve been a customer for 4yrs and NEVER have I experienced the things that’s been going on there in the past few months. The new employees put my card on auto pay without my consent then went up interest $75 for a half of storage box so I was charged $170 without consent! THEN I CALL THE FACILITY WHERE MELODY THE SO CALLED MANAGER WAS RUDE, NASTY & HUNG UP IN MY FACE where I had to come in person ask for a refund she was upset and police were involved! MELODY is VERY UNPROFESSIONAL! I tried callin corporate which doesn’t seem to work so u will be takin this into a legal matter because as a customer I should not have to go through this or feel like I’m being scammed out my money.