Devon Self Storage Williamsburg, Virginia

Cheryl is an amazing manager & very friendly! Thank you! --- I’m updating my review now that I’ve completed a full move-in and move-out experience. At check-in, before I had even seen the unit, I was coached into leaving a 5-star review, which I did for the location because of Cheryl’s friendly demeanor. However, I’m revising this to 3 stars. Once inside the unit, there were significant issues. The ceiling appeared to be deteriorating, and the light switch was not easily reachable. While the manager was friendly and professional, I experienced problems with the agreed-upon pricing after move-in and the overall condition of the unit. The biggest issue came at move-out: rent is not prorated. Being charged a full month’s rent when ready to move out on the 2nd of the month for example feels unfair and greedy. Because of this policy alone, my experience realistically deserves closer to 2 stars. Additionally, the gate was frequently left open. Although I still entered my code so my access was time-stamped, anyone could walk or drive onto the property, which increases the risk of theft. Overall, while staff professionalism was appreciated and the monthly rent issue was rectified, the unit condition, security concerns, and lack of prorated rent made this a disappointing experience.

As always, always helpful. I need a new unit immediately. Cheryl, the Manager located the ideal unit near my other units. Professional and directThirs ubit wife and adult children always will taken care of. Units always clean. Thanks.

Cheryl is just such an amazing person. I was so glad that my fiancé and I were able to meet with her. She mad the whole experience seamless.