Downtown Storage Pensacola

I’d bet this place is fine if you’re on the second floor however in the 4 years we rented here the first floor units flooded 3 times. Yes they hire remediation for the common areas but if you are not local and cannot let them into your unit during a small prescribed window there is nothing they can or will do. I tried reaching out while I was overseas offering to let them cut my lock and remediate the water but didn’t even hear back from them. Ended up booking a trip back to deal with it. I was warned by a prior tenant that this place floods but was assured new ownership had fixed it. This was obviously not the case as it ended up flooding multiple times. Unfortunately their location, though great if you live east hill or downtown, is prone to flooding and there’s just not much they can even do about it. Maybe put your stuff up on pallets if you’re on the first floor. Edit to add in response - I left both a voicemail and text to the numbers provided and received no response to the request that you wouldn’t have been able to fulfill anyway. Also the most recent water intrusion was March of 2025. Email attached. Glad to hear you’re making some changes.

Edit: I am changing from one star to two stars because I did eventually get my deposit back via check. I appreciate the manager's response to my review, but I have to disagree with the statement that they attempted to contact me multiple times; I only received one voicemail message. ~_~_~_~_~_~_~_~_~_~_~ DO NOT DO BUSINESS WITH THIS FACILITY! It was great when it was locally owned, but they sold last year to a storage conglomerate out of South Florida, and now it is impossible to get any kind of help via phone or email. Their "local" phone number goes to an overseas customer service center. I notified them 20 days in advance of my move out, again 2 days before my move out, and they still charged me for the next month's rent and would not refund it when I called the "local" number to request a refund. I received an automated email saying I would NOT be getting my deposit back, with no explanation. I also have not received my key card deposit back (they switched to a pin pad when the new owners took over and we were told to throw away our key cards, but did not get a credit or refund for the key card deposit). People leave trash and broken furniture inside when they clean out their units, and it sits there for weeks. Most of the carts and trolleys have gone missing. AND they drastically increased the rates when the new owners took over. Do not waste your time renting a unit here!

Location is convenient to downtown. Inside of the facility is clean and well lit (timer light switches upstairs). Safety features are good (security cameras and automatic locks on exterior doors). However, there is only one small "dumbwaiter" elevator only big enough for one small load of boxes or one piece of furniture at a time. Also, nowhere for a large truck or truck+trailer to park because the parking lot is VERY small (spots for about 8 cars), otherwise you're parking down the street and hauling all your stuff in. When I let my hubby (who's moving all the stuff from 12+ hrs away, since I came up early for work and to scout for housing) know the situation, he explained why this unit won't work for us (it would take HOURS to unload all our stuff with the tiny dumbwaiter), I immediately called them this morning to cancel our next month of the unit because we're simply not going to move into it. We rented on the 19th, I didn't see it until the 21st, and now I'm trying to cancel on the 27th. Apparently the "contract" (which is all small print, online), requires 10 days' notice....so they plan on charging me another $200 in rent even though we're not using the unit and have told them quickly that it doesn't work for us because they didn't disclose the issues with the location. The CSR kept making excuses for why this is MY fault (I should have "called sooner") etc. I called as soon as I could. They COULD take the $200 I've already paid for a unit I'm not using and say "thanks, sorry it didn't work out".... but instead, they plan on charging me again for next month, despite my notification before the end of my month, due to issues at their location (and despite having nothing in the unit. Very poor service. Very poor customer interaction. Do not recommend. ETA: Just received an email from manager/owner, Steve (not the name of person on phone) confirming they have zeroed my balance. Appreciate the fast and appropriate customer service result from him. I have changed my rating, as Steve, the manager, has been very helpful in fixing the situation.