Express Storage-Everett

I had an issue vacating. I live in Seattle and forgot my keys. It would’ve been the last trip and I asked if they had bolt cutters. I was told they would call the cops if I entered my unit without keys (that I’d never had an issue or late a payment in 3 years) so we had to drive home and wait for the next opportunity. I make the last trip and the lady wants to check my keys and make sure I’m not entering my own unit without them. This tells you what type of people they’re renting to now. I can’t give this business the 5⭐️ review the previous owners got that knew you by name, let you use the bathroom, garbage etc. Just because you have a smile and talk nice? Doesn’t make treating customers like criminals ok. I don’t blame the lady. It’s the company policy. They should improve that application process if they really care about crime/theft. They might also start their own google business instead of using the old 5⭐️ reviews that aren’t about them.

I have had multiple storage units over the years and this place is amazing. Its clean, well priced and the people are amazing. There are many units to choose from. No sketchy people that I've seen so far. Adina was the one that helped me and she was fast, funny and so nice. This storage company is the best place I've ever rented from. The only down fall is there is no other way upstairs other than stairs, makes a little tough to move big stuff. Other than that I recommend everyone to come here. Thank you Adina you rock!!

I had an excellent experience here. The staff was very professional and accommodating! They were very flexible in finding me another unit when the original one turned out to be too small for my needs. Being able to use the move- truck was a lifesaver and having the free truck rental with move in only helped in keeping the move costs down. I can't think of anything more I could have needed from them, everything was provided and I felt well taken care of!

They (Adina & then Angelica) "bent over backwards" to enable me to move-in .. & into such a great space, w/ built-in shelves, its own light, & low-amp AC .. & all for 1/2 the price of one at comparable agencies, which wouldn't have the shelves or any AC either \ OK, granted that the building & its plumbing is quite old, & very slightly musty; but all is kept clean, maintained, & re-painted; so for most storage to be around ancient slightly-dusty shelves, drainpipes, & rafters, is a negligible factor \ i myself plan to keep enjoying their 'extra-mile' services, for as long as i'm around \\

All the staff have always been very helpful and pleasant. They go beyond what you would expect . The place is pleasant, clean and easy to get around,the indoor load and unload is great with the weather we have. They are basically just, "Giving you MORE" Thank you!