Express Storage-South Hill

U-haul was not cleaned out (sweeper or blown out) and smelled like manure had been put into the truck. First bad experience with this location.

Booked trailer online and showed available. System apparently double booked and they had someone who needed next day so they refused to rent it to me. Manager Cassie was extremely rude and took no ownership to fix it. Told me to make my own new reservation. Never go there again

Made a reservation to pickup the dolly. Spent 20 minutes hooking it up to a trailer. To figure out the piece of crap is broken and they won’t give us the credit. When I called U-Haul the employee there lied that it was our vehicles fault not their equipments fault.