Extra Space Storage

Hands down the best service I’ve gotten in Virginia. Hung was super helpful, respectful, and had a great sense of humor. He really took care of business and even salted the front entrance without being asked. That kind of attention doesn’t go unnoticed.

The Chantilly, VA Daly Drive location is just off Rt 28 and convenient to my home. Facility has a keypad gate for convenient access until 10 pm. I had a 10x20 drive up unit for several years, which was not temperature controlled. Lighting is available in each unit and controlled by a time. AC power outlets are not available. Indoor temperature controlled units are available. I found the local management friendly and responsive. The only knock I have is the month to month rent. Before this location was bought by a national public company, rent was stable and attractive. After they were bought, rents jumped substantially and much faster than inflation. They finally priced me out when rent jumped to more than 2.5x what I was paying the privately owned business. I don't think local management controls the rent so I'm not beating up on the local. I also don't think this policy is unique to Extra Space Storage as most private storage facilities have been bought up by nationals. I can recommend this Extra Space location because it's clean and convenient and local management is friendly and responsive - just beware of cost increases if you plan an extended stay.

I love this storage. It is clean, well lighted, and secured. A staff member/manager named Hung, is very friendly, helpful, and professional helping us moving our stuff to a new storage unit. I highly recommend this storage place. Thank you for a wonderful customer service.