Extra Space Storage

This company clearly feels comfortable taking advantage of customers. I rented a unit for $96, it increased to $105 shortly after, and now by the fourth month they want to charge $185. That’s nearly double in just a few months. After reading many reviews online, it seems like this pricing pattern happens frequently. I’m honestly surprised the Google rating is as high as it is. My guess is those reviews may be influenced by short-term promotions like free first months. The facility itself is clean, but these pricing practices feel very misleading. I only have a few totes in my unit, so I’ll be moving out. Very disappointing experience.

Sign up very easy. Nice clean facility. There was an issue with the lock but was addressed immediately. The app also worked well.

Convenient location brand new building half off first months rent of $40/m. App allowed opening of exterior door instead of punching in code which is an easy tap of screen. Little did I know they would double that price with an email that I felt was bait & switch. I did not have time or energy to move to another location. I did not take screenshot of payment history before my online account was closed. To the big wigs: Do not provide loose handled carts that totally throw off balance of load meticulously packed causing damage to precious items. Those issues caused me to rent another unit at competitor U-Haul which included a full month free of $169 with truck rental. Who has my return business? Well both units are empty a half month early, which would U choose? I know own two locks with only one that I can reuse.