Extra Space Storage

The storage facility I rented yesterday was exactly what I needed. The problem was after I explained what I was looking for which was a drive-up storage shed accessible by a semi truck. The sales first person I talked to on their phone system initially set me up with exactly what I didn't need. It turned out to be a storage shed inside a building on the lowest floor accessible by an elevator and I don't know how that's accessible by a semi truck. I called back after I inspected it and the second operator I talked to apologized naturally and said I would have to call back on Monday to get a refund. Then I called back again and asked if there was drive up storage sheds available anywhere else in my area because this is what I initially asked for. The third operator said no. So I searched the internet and I found a place right next to my house that had two for rent. I called back and got the 4th person who was extremely nice and new the drill down pat. She sent me up with a new location with the exact thing I was looking for initially and it was perfect. What I learned was don't believe the people telling you what is what. Look on the internet for the information you were looking for. I believe it is much more accurate by far!

I always have such a positive experience here. My family and I come to this storage location 4000 W. Burnham all the time for years I just opened up another storage yesterday. The ladies are very professional, helpful, and respectful answers all your questions with patient and caring. They have reasonable prices and clean storage ready for you. They always make the process smooth and stress free. Thank you ladies for the wonderful customer service and taking the time to show us that you are always here to help welcome us to return at any time.

I had such a positive experience here! The customer service team went above and beyond—friendly, professional, and always ready to answer questions with patience and care. They made the whole process smooth and stress-free. The facility itself is spotless, well-organized, and clearly maintained with a lot of attention to detail. I felt confident knowing my belongings were stored in a clean and secure environment. I highly recommend this place to anyone looking for reliable storage with outstanding customer service.